Shipping & delivery

1. Production and delivery times

Every pair is personalised to the specific project brief. For standard projects, production and delivery usually take 2–3 weeks within Germany and 2–4 weeks to other EU countries. This period starts after order confirmation and design approval. We confirm the binding delivery date and shipping costs in your individual quote.

2. Project-specific shipping costs

There is no general flat shipping fee or automatic free-shipping threshold. We calculate shipping according to the destination country, postcode and accessibility, project scope, quantity, weight and volume, number of parcels and delivery addresses, split deliveries, standard, scheduled or express shipping, and any special requirements. Website and configurator prices are non-binding estimates for shoes and personalisation; shipping costs are not yet included. The binding amount is shown separately in the individual quotation before an order is placed.

3. EU-wide delivery and shipment structure

We deliver to all 27 member states of the European Union. We normally deliver your complete order to one agreed delivery address. Split shipments or distribution to multiple addresses can be agreed in advance and are included in the individual calculation. Delivery outside the EU is not covered by this EU-wide delivery commitment and requires separate confirmation.

4. Order process and express options

Start with a no-obligation enquiry through the enquiry form, by email or optionally through the configurator. Together we agree the model, design, quantity and destination. You receive a free digital design preview and an individual quote to review. Production and personalisation follow order confirmation and design approval, then dispatch with a suitable carrier. For standard projects, production and delivery usually take 2–3 weeks within Germany and 2–4 weeks to other EU countries. This period starts after order confirmation and design approval. We confirm the binding delivery date and shipping costs in your individual quote. For large quantities, complex designs or express requests, we confirm an individual timeframe in the quotation.

Send a no-obligation enquiry

5. Carrier, tracking and transport damage

We agree the carrier and shipping service with you according to the destination country, shipment size and agreed date. Where the selected service includes tracking, we send the tracking details by email after dispatch. Additional costs caused by an incorrect address, refusal or non-collection may be charged for a further delivery. Please notify us without delay at info@slickz.eu if you notice transport damage. Where possible, also report visible damage directly to the carrier. Photos of the packaging and damaged goods help us resolve the issue. Statutory duties to inspect goods and notify defects remain unaffected.

6. Shipping questions and delivery outside the EU

For delivery questions, contact Advintage UG (haftungsbeschränkt), Teutonenweg 38d, 22453 Hamburg, Germany, at info@slickz.eu or +49 (0)17694898919. The specific shipping costs, schedule, carrier and shipment structure are confirmed as binding in the individual quotation. Delivery outside the EU is agreed separately.