Shipping & delivery
This translation is provided for information. The German original remains authoritative for legal interpretation. Deutsch
1. Production and delivery times
Every pair is personalised to the specific project brief. For standard projects delivered within the EU, the usual timeframe is around 2–4 weeks after order confirmation and design approval. The binding schedule is confirmed in the individual quotation according to the project and destination.
2. Project-specific shipping costs
There is no general flat shipping fee or automatic free-shipping threshold. Shipping costs are calculated individually according to the destination country, project scope and quantity, number and type of shipments, delivery addresses and any express service. The binding amount is shown separately in the individual quotation before an order is placed.
3. EU-wide delivery and shipment structure
We deliver to all 27 member states of the European Union. An order is normally consolidated into one shipment to one delivery address. Split shipments or distribution to multiple addresses can be agreed in advance and are included in the individual calculation. Delivery outside the EU is not covered by this EU-wide delivery commitment and requires separate confirmation.
4. Order process and express options
The usual process includes a no-obligation enquiry, a free mock-up and design approval, an individual quotation and order confirmation, production and personalisation, followed by dispatch. Standard projects within the EU are usually delivered around 2–4 weeks after confirmation and approval. For large quantities, complex designs or express requests, we confirm an individual timeframe in the quotation.
5. Carrier, tracking and transport damage
The carrier and shipping service are selected according to the destination country, project size and shipment structure. Where the selected service includes tracking, we send the tracking details by email after dispatch. Additional costs caused by an incorrect address, refusal or non-collection may be charged for a further delivery. Visible transport damage should be reported promptly to the carrier and to us; statutory rights are not restricted by this.
6. Shipping questions and delivery outside the EU
For delivery questions, contact Advintage UG (haftungsbeschränkt), Teutonenweg 38d, 22453 Hamburg, Germany, at info@slickz.eu or +49 (0)17694898919. The specific shipping costs, schedule, carrier and shipment structure are confirmed as binding in the individual quotation. Delivery outside the EU is agreed separately.